IT Service Desk /Open for IT fresh graduate/CALAMBA CITY

Strategic Networks, Inc.

RM1.1-1.5K[Bulanan]
Di lokasi - LagunaSiswazah Baru/PelajarSarjana MudaKontrak
Kongsi

Keterangan Kerja

Manfaat

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    Kemalangan & Insurans Kecacatan, HMO

  • Cuti & Pelepasan

    Cuti Bersalin & Paterniti, Cuti Sakit, Curi Percutian

Penerangan

  • Primarily work in a call-center type of work environment.
  • Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
  • Ability to work flexible hour/s or flexible shift
  • Determines requirements and/or root cause of technical issues by working with end-user.
  • Answers inquiries by clarifying issues; researching, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers.
  • Fulfills requests by clarifying desired information; researching, locating and providing information.
  • Maintains client database by entering information.
  • Keeps equipment operational by following established procedures; reporting
  • Ensure escalation situations are managed and corrected quickly and professionally
  • Drive customer satisfaction through service excellence
  • Ensure customer calls are properly logged for continuous improvement.
  • Learn to be proficient in service and repair of all systems (current, new and updates).
  • Prepare needed daily, weekly and monthly reports.
  • Handles a team or group of engineers
  • Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

Syarat-syarat

  • Preferably with work related experience
  • With good communication skills
  • Willing to travel going to work
  • Graduate of Bachelor's Degree
  • Can start ASAP


English languageKebolehan Berkomunikasi dengan CemerlangPusat PanggilanSokongan TeknikalTicket Management
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Huertas Ali

HR OfficerStrategic Networks, Inc.

Aktif hari ini

Tempat Bertugas

102 Accuracy Drive, cor Excellence Ave, Carmelray Industrial Park 1. Carmelray Industrial Park 1, Wisdom Ave, Calamba, 4028 Laguna, Philippines

Disiarkan pada 02 January 2025

Pekerjaan Serupa

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Strategic Networks, Inc.

51-100 Pekerja

Teknologi Maklumat

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