• Assume responsibility for assigned IT Operation services and activities specific to a site/facility including implementing and administering
• Be responsible for Global technology activities: manage, upgrade, and direct the installation, operation, and maintenance of information technology hardware (desktop/laptop/Chromebox) and software; administer and provide ongoing technical support locally onsite
• Maintain staff by recruiting, selecting, orienting, and training employees
• Maintain a safe and secure work environment
• Conduct 1:1 discussions with IT Generalists to develop personal growth opportunities and provide coaching sessions to discuss set of expectations
• Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments
• Perform hardware troubleshooting including repairs, upgrades and configuration of desktops/laptops
• Take ownership of technical issues, working with different stakeholders to resolve technical concerns as necessary
• Monitor, report and document system and performance issues
• Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results
• Adhere to company policies, core values, and procedures
• Work on shifting schedules and available to work in a 24/7 operations environment
• Interpret and validate technical issues, test solutions, and follow-up and escalate when necessary
• Solve complex problems in a technical service-oriented environment
• Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment
  
  

• A high school diploma or equivalent required
• Post-secondary or completion of post-secondary schooling preferred
• 1 year IT experience and 1 year Supervisory experience
• Experience in Microsoft desktop and server platforms and their related software management applications
• Working knowledge with MS Windows, IOS/OSX, Android, system environments
• Expertise on installation, diagnostics, repair, maintaining and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers) to ensure optimal workstation performance
• Experience managing base image and software packaging deployments
• Strong interpersonal and organizational skills; must be customer oriented
• Working knowledge of the the latest technology available on the market (Tablets, Game Consoles, LED TVs, etc.)

Please refer to job description.