Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients.

Position: Techncal IT Service Desk

Industry: BPO / IT Industry

Salary:  Php 25,000- Php 39,000 (Open Negotiable)

Work Location: BGC, Taguig City

Work Arrangement: Work on site

Work schedule: Shifting (Morning, Mid and Night Shift)

 

JOB REQUIREMENTS:

?Bachelor degree and Undergraduate high Highschool graduates are open to apply

?With 1 year and above experience in BPO / Technical Account

?Have 1 year and above experience in IT Hardware / Software Account

?Has experience in resolving tickets, troubleshooting hardware, software

?Preferably, candidates can start ASAP



JOB RESPONSIBILITIES:

?Provide L1 technical support for IT-related queries via phone, email, and chat.

?Troubleshoot hardware, software, and network issues for end-users

?Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)

?Reset passwords, manage user access requests, and ensure security compliance

?Maintain a knowledge base and document troubleshooting steps

Recruitment process:

• Online interview (Initial and HR interview)

• Onsite interview (Final Interview)

THIS IS FOR DIRECT HIRING!

How to Apply:

Send your resume on our email below.

[email protected]



For inquiries contact us: 09176382408

Look for: Mr. Noel

Telephone Number:(02) 82452829

Mobile Number: 9611090080

Skype ID: jkitwave



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Please refer to job description.