• Provide first-level support to end-users for hardware, software, and network issues via phone, email, or in person.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
• Maintain and update software applications, operating systems, and security tools.
• Manage user accounts, passwords, and permissions in Active Directory and other systems.
• Respond to and resolve IT support concerns.
• Document technical issues, solutions, and processes.
• Assist with onboarding and offboarding processes for employees (equipment setup, account creation).
• Monitor system performance and security alerts and escalate issues when necessary.
• Collaborate with other IT team members on larger projects, upgrades, or deployments.

Qualifications:

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities effectively.
• Customer-focused with a positive, can-do attitude.