We’re Hiring: Level 2 Technical Support!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Level 2 Technical Support to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Level 2 Technical Support

Work Arrangement: Work from Office

Location: Philippines - Pampanga (Angeles)

Schedule: Morning Shift

Filters Help Desk calls and provides basic support and troubleshooting.

Responsibilities and Duties:

• Maintenance and monitoring of computer networks and systems.
• Logging the queries of customers and employees.
• Analysis of call logs in order to discover any underlying issues or trends.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Performing electrical safety checks on the company’s computer equipment.
• Responding to call-outs in a timely fashion.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

Qualification and requirements:

• Prefer Immediate staff
• Probably need a voip phone, they can ship one up if needed
• Candidate needs to be flexible re occasional  Saturday morning work (take time
• off in lieu the following week)
• They also want someone who wants to grow, Platypus will pay for external
• training courses (assuming the staff do the training in their own time)
• Have experience at various software. Ie O365, Microsoft AD

Non-negotiable skills & requirements:

• Microsoft certifications: MS-900, MD-102, and MS-102 (must be completed).
• Minimum of 2 years of hands-on experience applying these certifications in a professional environment.

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment  
• Flexible leave credits which may be used for vacation, emergency and sick leaves  
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!  
• Endless opportunities for career advancement  
• Exclusive ATM inside the office for employee's convenience  
• Annual Performance Review with Salary Increase  
• We set you up for success with a company-provided PC/Laptop and fiber internet connection  
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!  
• Top notch workplace with first class VIP lounge and game rooms  
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance  
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues  
• International career growth and connections  
• Unlimited cash incentives for hired referrals  
• Mental Wellness Employee Assistance program through Lifeworks  
• In-house psychiatrist available to support employees' well-being  
• Become part of the Employee Share Units program  
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.