Technical Support Engineer

Xtreme Offshore Outsourcing Incorporated

RM1.9-2.3K[Bulanan]
Di lokasi - Makati3 - 5 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Elaun

    Elaun Makanan

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Pinjaman Pekerja, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    HMO

  • Cuti & Pelepasan

    Cuti Sakit, Curi Percutian

Baca Lebih Lanjut

Penerangan

Respond to Support Requests

  • Handle incoming tickets, calls, or chats from users with technical issues.

Troubleshoot Common Issues

  • Assist with problems related to software, login credentials, connectivity, printers, or email.

Escalate Complex Problems

  • Identify issues that require higher-level support and forward them appropriately.

Document Resolutions

  • Record solutions and troubleshooting steps clearly within the ticketing system.

Follow Standard Procedures

  • Adhere to predefined workflows, scripts, and escalation protocols.

Monitor System Status

  • Observe system alerts or reports and inform supervisors of any abnormalities.

Maintain Communication

  • Keep users informed about the status of their issues and follow up when necessary.

Support Basic Network and OS Issues

  • Provide initial assistance on network connectivity, basic system errors, or configuration problems.

Update Knowledge Base

  • Suggest and contribute to support documentation for common issues.

Ensure Customer Satisfaction

  • Handle users courteously and ensure their concerns are addressed efficiently.

Syarat-syarat

  • Basic Technical Knowledge: Familiarity with computer systems, networking basics, and commonly used software.
  • Windows OS Basics : Ability to navigate settings, troubleshoot user issues, and understand event logs.
  • Linux OS Awareness : Understanding of basic commands, file structure, and terminal navigation (optional but beneficial).
  • Networking Fundamentals : Basic understanding of internet connectivity, IP addresses, DNS, and ping/traceroute tools.
  • Basic SQL Understanding : Ability to run simple SELECT queries and understand database connection issues.
  • Effective Communication : Clear and empathetic communication with users, both verbally and in writing.
  • Problem-Solving Skills: Ability to follow troubleshooting steps and escalate when necessary.
  • Customer Service Mindset: Patience, professionalism, and a focus on user satisfaction.
  • Multitasking: Ability to manage multiple tickets or chats simultaneously.
  • Tools Proficiency :Experience using support tools like ticketing systems (Zendesk, Freshdesk, Jira) and remote access software.
Basic Technical KnowledgeLinuxWindows OSNetworking BasicsKomunikasiZendeskFreshdeskJiraSQL
Preview

Alyssa Mabagos

RecruiterXtreme Offshore Outsourcing Incorporated

Balas Hari Ini 0 Kali

Tempat Bertugas

8th Floor, King's Court Building 1, King's Court Building 1, Chino Roces Ave, Legazpi Village, Makati, Metro Manila, Philippines

Disiarkan pada 04 July 2025

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