We are looking for someone who can support our restaurant branches with POS and network issues. 

Your job is to make sure every store can operate smoothly even when technical problems happen.

DUTIES AND RESPONSIBILITIES:

- Basic Networking

- Basic Troubleshooting

- Basic Hardware Support (Desktop, Laptop, Printers)

- Basic Software Support (Basic MS Office, Computer Software)

- Basic Communication to user for support via phone, chat and email.

- Basic knowledge POS set up

- Willing to travel from different remote location for support.

- Basic CCTV configuration

- Knowledgeable for biometric

- Basic troubleshooting Printer

- Respond to and resolve technical incidents and service requests in a timely manner.

- Assist in the planning and execution of IT projects

- Perform remote troubleshooting through diagnostic techniques and pertinent questions to hardware and application-based issues

- Escalate unresolved issues to the next level of support when needed