• Provide technical support to end-users on hardware and software issues.
• Investigate, diagnose, and resolve technical problems in a timely manner.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Document and track support requests using helpdesk software.
• Assist in training users on new systems and applications.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology or related field
• Experience Level: 1-3 years of technical support experience
• Skills and Competencies: Proficiency in troubleshooting Windows and Mac OS
• Skills and Competencies: Familiarity with networking concepts and tools
• Skills and Competencies: Strong development/programming skills
• Qualities and Traits: Strong communication and interpersonal skills
• Qualities and Traits: Ability to work under pressure and prioritize tasks