• Provide technical support and troubleshooting for hardware and software issues.
• Assist users with software installations, upgrades, and configurations.
• Maintain and monitor IT systems to ensure optimal performance.
• Document and track support requests using a ticketing system.
• Collaborate with team members to resolve complex technical issues.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science or a related field.
• Experience Level: 1–3 years of relevant IT support experience.
• Skills and Competencies: Strong problem-solving skills and attention to detail.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to work under pressure and handle multiple tasks.
• Working Conditions: Availability for occasional after-hours support as needed.