Responsibilities

• Acquire and maintain strong, strategic relationships with key clients and decision-makers
• Gain deep insight into client goals to deliver tailored solutions
• Resolve client issues and manage conflicts professionally
• Collaborated closely with internal teams in technical support, product development, and customer service to resolve issues and maintain system uptime.
• Track key metrics to spot growth opportunities and boost revenue through upselling/cross-selling
• Establishing and maintaining relationships with offline and online merchant partners
• Monitor sales performance and contribute to business growth strategies
• Supported back-office operations and communication across departments to deliver seamless service.
• On boarded and supported merchant partners for services like bill payment, mobile load, ticketing, and e-wallet top-ups.

Job Requirements

• Bachelor’s degree in Business Administration, Sales, Marketing or any related field
• Have at least 3-5 years of experience in sales or customer service role
• Experienced in the Industry of any electronic service provider
• Familiarity with digital payment solutions (e.g., e-wallets, billers, POS systems)
• Understanding of fintech platforms and transaction workflows
• Strong analytical thinking and problem-solving skills
• Solid understanding of sales metrics and performance tracking
• Skilled at managing multiple client accounts simultaneously