QUALIFICATIONS:

• Must be a graduate of BS or MS in Chemistry
• Licensed Chemist
• 5–8 years of experience managing laboratory operations in Food, Environmental, or Hardlines sectors
• Proven experience in coordinating cross-functional teams, including QA/QC, R&D, Production, Safety, and Regulatory
• Strong background in operations and administration, including:
• Budgeting and resource planning
• Scheduling and long-range capacity planning
• Vendor management and coordination with internal stakeholders

DUTIES AND RESPONSIBILITIES:

1. Operational Leadership & Compliance

• Partner with Tower Leads to ensure effective execution of operational processes, regulatory compliance, and customer satisfaction.
• Oversee the end-to-end laboratory workflow—from test request intake to final report delivery—ensuring alignment with internal standards and external regulatory requirements.
• Enforce adherence to good laboratory practices (GLP), safety protocols, and housekeeping standards.

2. Financial & Business Management

• Manage the Profit & Loss (P&L) of assigned business lines to maintain profitability and cost efficiency.
• Approve and monitor inventory levels and capital expenditures, ensuring optimal resource utilization.
• Support business development initiatives by conducting project assessments, feasibility studies, and cross-functional collaboration with sales and marketing to meet revenue targets.

3. People Leadership & Development

• Lead, manage, and support laboratory teams to ensure high levels of productivity, quality, and employee engagement.
• Conduct regular performance evaluations, identify skill gaps, and facilitate appropriate training and development programs.
• Promote a culture of accountability, collaboration, and continuous improvement within the team.

4. Customer Engagement & Technical Support

• Serve as the primary point of contact for technical support, resolving client issues and addressing service requirements.
• Build and sustain strong client relationships through consistent delivery of high-quality, accurate, and timely services.
• Conduct technical training sessions and company presentations for clients as needed.

5. Continuous Improvement & Innovation

• Monitor laboratory performance metrics and operational outcomes to identify areas for improvement.
• Stay abreast of industry trends, technological advancements, and regulatory changes; ensure best practices are adopted and shared across teams.
• Lead operational excellence and quality improvement initiatives to enhance turnaround time, service quality, and customer satisfaction.

6. Strategic Planning & Vision

• Develop and implement strategic goals and long-term plans for laboratory operations and growth.
• Ensure that operational strategies are aligned with the broader business objectives to drive sustainable success.

7. Other Responsibilities

• Perform additional duties as assigned by the Managing Director, contributing to the overall success of the organization.