Quality Assurance Specialist (Tiktok Live)

M Commerce Corporation

RM1.8-3.2K[Bulanan]
Di lokasi - Taguig1 - 3 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13

  • Insurans Kesihatan & Kesejahteraan

    HMO

Live Hosting Monitoring

  • Monitor live TikTok hosting sessions in real-time to ensure consistent quality and performance.
  • Identify and report any content violations or behavior that does not align with company policies or TikTok guidelines.
  • Evaluate host performance, content delivery, and audience engagement.


Quality Assurance and Feedback

  • Conduct post-live evaluations and provide constructive feedback to hosts for continuous improvement.
  • Maintain detailed reports on host performance, engagement metrics, and compliance issues.


Compliance and Risk Management

  • Ensure all live content adheres to brand guidelines, marketing objectives, and legal regulations.
  • Identify potential risks related to content, privacy, and brand reputation and report them promptly.


Process Improvement

  • Recommend improvements to live streaming strategies based on performance analysis and industry best practices.


Training and Development

  • Assist in onboarding and training new hosts on best practices, platform policies, and brand expectations.
  • Organize refresher training sessions based on QA findings and trends.6. Data Analysis and Reporting: 
  • Analyze live session data to identify trends, audience preferences, and areas for improvement.
  • Generate and present reports on live hosting performance, compliance, and quality metrics.
  • Must have at least 1 year experience as a QA Specialist, preferably from the BPO industry
  • Possesses effective communication skills and has the ability to provide constructive criticism and collaborate with Operation Leads
  • Strong presentation skills
  • Excellent analytical skills
Kemahiran InterpersonalTikTokKemahiran BerkomunikasiLive MonitoringPeningkatan ProsesPengurusan Risiko
Preview

SAM Panes

Recruitment LeadM Commerce Corporation

Active within three days

Tempat Bertugas

The Curve. 1630 3rd Ave, Taguig, Metro Manila, Philippines

Disiarkan pada 19 January 2025

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