About InfoCom Asia Pacific

InfoCom Asia Pacific (InfoCom APAC) is a strategy consulting and market research firm specializing in business-to-business (B2B) research across the telecommunications, IT, digital solutions, banking and financial services, and healthcare industries.

We are part of the InfoCom Group, a global consulting and market intelligence firm headquartered in Stuttgart, Germany, with experts across Europe, North America, and the Asia Pacific (APAC) region. For over 35 years, InfoCom Group has been a trusted partner to leading telecom carriers, IT vendors, financial institutions, healthcare providers, and regulatory bodies, providing actionable insights to drive strategic decision-making and business growth.

As a boutique consulting firm with a global reach, InfoCom APAC delivers the agility and customized approach of a specialized firm while benefiting from the global expertise and benchmarking capabilities of the InfoCom Group. Our multi-country market research capabilities allow us to provide clients with a localized view of market behavior while maintaining a broader industry perspective.

We specialize in B2B research studies, including:

✔ Customer Experience (CX) & NPS Research – Measuring brand loyalty, satisfaction (CSAT, CES), and voice of the customer insights

✔ Brand Health & Reputation Studies – Evaluating brand performance, brand equity, and corporate reputation benchmarking

✔ Competitive & Market Intelligence – Assessing industry trends, benchmarking competitors, and analyzing business strategies

✔ Go-To-Market Research – Identifying market entry opportunities, pricing models, and customer segmentation

✔ Technology Adoption & Enterprise Buying Behavior – Understanding how businesses evaluate, purchase, and implement ICT solutions

✔ Industry Profiling & ICT Implementation – Mapping market landscapes and assessing business adoption of ICT solutions

✔ Technology & Solutions Evaluation & Benchmarking – Comparing enterprise technology solutions and vendor performance

✔ Customer & Decision-Making Journey – Understanding enterprise and key decision-maker purchase behavior

About the Role

InfoCom APAC is expanding its research team and is looking for an experienced Market Research Manager to lead and manage B2B research projects, oversee a team of researchers, and collaborate with clients in the ICT, banking & finance, and healthcare sectors.

This role is ideal for a market research professional with expertise in B2B research, customer experience (CX) and brand health studies, and research team management. The position offers a hybrid work setup for candidates based in the Philippines or a fully remote option for those outside the country.

Key Responsibilities:

? Research Team & Project Management

• Lead and manage a team of researchers, ensuring high-quality execution of market research studies

• Oversee concurrent research projects, from design to delivery

• Guide the team in research ethics, methodology selection, and data validation

• Implement AI-driven research tools to enhance efficiency and data accuracy

? Client Coordination & Stakeholder Engagement

• Work closely with clients to align research projects with their business objectives

• Provide regular updates on research progress, ensuring transparency and expectation management

• Deliver insightful reports and presentations that translate research findings into strategic recommendations

• Ensure data protection, security, and compliance with industry standards (MORES, ESOMAR)

? B2B Research Execution & Analysis

• Design and execute customer experience (CX) and brand health studies, including NPS, CSAT, CES, brand equity, and corporate reputation tracking

• Develop and program surveys using Zoho Survey, SurveyMonkey, or Dooblo

• Apply AI tools like ChatGPT, Co-Pilot, and automation technologies to enhance research processes

• Analyze and interpret complex datasets, turning them into compelling insights for clients

Key Qualifications:

✔ At least 5 years of experience in market research with experience in B2B research as a plus

✔ Proven experience in customer experience (CX) and brand health research, including NPS, CSAT, CES, and corporate reputation studies

✔ 2+ years of experience managing research teams, with strong leadership and mentoring skills

✔ Strong data analysis capabilities, including experience with statistical testing, data modeling, and visualization

✔ Survey programming experience with tools like Zoho Survey, SurveyMonkey, or Dooblo

✔ Proficient in AI-driven research tools (ChatGPT, Co-Pilot, etc.) to optimize research workflows

✔ Excellent English communication skills (written and oral), with a strong ability to present findings to clients

✔ Proficiency in PowerPoint, Word, Excel, and visualization tools like Canva, Datawrapper

Why Join InfoCom APAC?

? Competitive salary package

? Vacation leaves that roll over to the next year

? Sick leaves that can be used for family emergencies or mental health breaks

? Mental health support program (coaching, one-on-one consultations)

? Coaching-based performance management & leadership development

? Work in a dynamic team of seasoned experts & young professionals

⏳ Flexible work hours for research managers

? Hybrid work setup (Philippines) or fully remote option (international)

? Quiet/No-Meeting Fridays

Join InfoCom APAC and lead cutting-edge B2B market research that shapes the ICT, banking & finance, and healthcare industries. Apply now! ?

Please refer to job description.