Responsibilities

• Handle inbound and outbound calls, emails, and chats related to patient billing and insurance queries.
• Assist patients in understanding their statements, charges, and insurance coverage.
• Research and resolve billing discrepancies, denials, and claim rejections.
• Coordinate with internal billing, coding, and insurance teams to ensure accurate claim submission and resolution.
• Document all interactions in the system with accuracy and attention to compliance requirements (HIPAA, TCPA, etc.).
• Escalate complex issues to senior billing or compliance staff when necessary.
• Educate patients on payment plans, insurance benefits, and financial assistance options.
• Meet performance targets such as call resolution time, accuracy, and customer satisfaction.

Qualifications

• 1–2 years of experience in medical billing, healthcare RCM, or customer support.
• Knowledge of medical terminology, insurance claims processes, and EHR systems is highly preferred.
• Strong problem-solving skills with the ability to explain complex billing concepts in a simple way.
• Excellent verbal and written communication skills.
• Ability to handle sensitive information with professionalism and confidentiality.