Online Customer Service Representative

Sutherland Philippines

RM1.1-1.9K[Bulanan]
Di lokasi - TaguigTiada Pengalaman DiperlukanSekolah MenengahSepenuh-masa
Kongsi

Keterangan Kerja

Penerangan

As a Customer Service Associate for our Video On-Demand Streaming Services account in Taguig, you'll handle billing issues, bundle activations, cancellations, unexpected charges, and package switches to enhance the customer experience.


What you’ll bring to the table:

  • Provide support across live chat, email, phone, social media, and App reviews
  • Uphold the client brand, champions fan loyalty, and the guest experience
  • Deliver exceptional service, to achieve required customer satisfaction targets
  • Respond and resolve queries efficiently, in a timely manner
  • Maintain up to date knowledge of products and updates to the product
  • Adhere to and follow any client processes to resolve queries
  • Ensure that any or all relevant information, and detail of query, is recorded accurately and timely in the CRM
  • Take ownership of queries or complaints by customers, to resolve their concerns
  • Maintain a clear and consistent tone of voice that reflects the client brand in line with quality and language guidelines
  • Highlight any potential contact drivers and shares learnings gathered with the team
  • Demonstrate a full understanding of the business processes, procedures, and relevant product knowledge and systems so that accurate information is always provided to the customer
  • Any other tasks assigned by supervisors

Syarat-syarat

You’re the perfect fit if:

  • Customer Service experience is preferred
  • At least High School Graduate
  • Excellent verbal and written communication skills
  • Has a passion for providing an exceptional Guest experience
  • Basic computer skills, typing/keyboard skills and experience in navigating across different IT systems
  • Strong problem-diagnosis and problem-solving skills
  • Demonstrates a strong understanding of customer satisfaction and service excellence
  • Able to work with a dynamic team and has great attention to detail


The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • Same-sex Partner Dependent for HMO
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities


Bahasa InggerisKhidmat PelangganPenyelesaian MasalahKemahiran InterpersonalBasic Computer Skills
Preview

Irene Nuguid

LeadSutherland Philippines

Balas Hari Ini 9 Kali

Tempat Bertugas

12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines

Disiarkan pada 03 May 2025

Laporkan

Peringatan Keselamatan Bossjob

Jika jawatan memerlukan anda bekerja di luar negara, sila berhati-hati dan berhati-hati dengan penipuan.

Jika anda menemui majikan yang mempunyai tindakan berikut semasa pencarian kerja anda, sila laporkan segera

  • menahan ID anda,
  • menghendaki anda memberikan jaminan atau mengumpulkan sesuatu,
  • memaksa anda untuk melabur atau mengumpul dana,
  • mengumpul faedah haram,
  • atau situasi haram yang lain.