Key Responsibilities:

Online Shop Management

• Assist in monitoring and managing assigned e-commerce platforms.
• Update and verify product listings, including images, descriptions, and pricing.
• Coordinate write-up revisions with Product Management Officer and ensure content accuracy.
• Communicate with President for price changes and pricing alignment.
• Work with the Graphics Team to obtain updated product images.
• Monitor product inventory levels across all platforms and update records.
• Upload new products to all relevant online stores and platforms.
• Update platform banners and promotional visuals as needed.
• Support tracking of overall online shop performance and report observations.

Customer Care Support

• Respond to customer inquiries across all assigned communication channels.
• Assist in addressing customer concerns, feedback, and complaints.
• Coordinate issue resolutions with the order fulfillment team and warehouse teams.
• Help follow up with customers regarding pending or incomplete payments.

Order Management & Coordination

• Monitor and document daily orders from all online shops.
• Coordinate with order fulfillment team and warehouse staff on order status, fulfillment, and item availability.
• Assist in checking and verifying customer returns, order discrepancies, and complaints.
• Support timely processing and dispatch of orders to ensure compliance with platform timelines and avoid penalties (Shopee/Lazada SLAs).
• Enter order details into the Order Monitoring Sheet.
• Check and update inventory files for Shopee and PPI items.

Other Support Tasks

• Provide the social media Team with updated product lists for advertisements or content planning.
• Perform basic reception duties, including receiving and answering calls when needed.
• Handle the monthly office supplies requisition.