Job Overview

We are seeking a motivated and customer-focused Customer Service Representative to support our customers by delivering timely, accurate, and friendly assistance. The ideal candidate enjoys helping others, works well in a team environment, and is eager to learn and grow.

Key Responsibilities

• Respond to customer questions and concerns in a timely and professional manner
• Provide accurate information about products and services
• Assist customers with order status, tracking, and issue resolution
• Maintain detailed and clear records of customer interactions
• Collect customer feedback and share insights for service improvement
• Work collaboratively with team members to achieve service targets

Qualifications

• Education: High School Diploma or equivalent (preferred)
• Experience: Entry-level (0–2 years of experience welcomed)

Skills & Competencies

• Strong command of the English language
• Excellent communication and customer service skills
• Effective problem-solving and decision-making abilities
• Basic computer and documentation skills