Responsible for handling customer inquiries and resolving concerns through chat, email, and other text-based channels. The role focuses on providing accurate information, processing requests, and delivering high-quality support without phone interaction.

Key Responsibilities:

• Respond to customer inquiries via chat, email, and messaging platforms.
• Resolve issues related to products, services, billing, and account concerns.
• Provide accurate, timely, and helpful information to customers.
• Process requests such as account updates, troubleshooting steps, and service adjustments.
• Document interactions and maintain detailed, accurate records.
• Follow communication guidelines, SOPs, and performance standards.
• Deliver excellent customer service while maintaining professionalism and empathy.