Customer Service:

• Respond to customer inquiries and resolve issues related to product usage, maintenance, and repairs.
• Handle customer complaints professionally and effectively.
• Provide technical support and troubleshooting guidance.
• Build and maintain strong customer relationships.

Order Fulfillment:

• Process service requests, schedule service appointments, and coordinate with technicians.
• Track service requests and ensure timely resolution.
• Manage customer warranties and service contracts.

Customer Communication:

• Communicate effectively with customers via phone, email, and other channels.
• Maintain accurate customer records and logs.
• Provide regular updates to customers on the status of their service requests.

• Excellent customer service and communication skills.
• Strong problem-solving and troubleshooting abilities.
• Good interpersonal and communication skills.
• Proficiency in using customer relationship management (CRM) systems.
• Basic technical knowledge (preferred).
• High school diploma or equivalent.
• Note: This is a general framework. Specific requirements may vary depending on Maxifood's specific needs and the scope of the role.