About PDAX

At PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.

As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We expect our team to share in this responsibility and cherish our vision of a more open and equitable financial system.

We are looking for new team members that are passionate about cryptocurrency, want to work in a disruptive, fast-growing industry, and thrive in a start-up environment.

If this sounds like you, then we’d love to talk!

Program Overvie

w
As an Operations Associate in our Operations Trainee Program, you have the rare opportunity to periodically rotate across various operations roles within different functions. This will not only give you holistic exposure to the processes and functions of a fintech company but also equip you with well-rounded foundational skills that are highly valued and transferable to bigger roles as you progress in your career. After one year (minimum of 2 rotations, maximum of 3 rotations), your learning, growth, and performance will be evaluated and you will be considered for fast-tracked promotio

n.
General Responsibilit

iesSettleme

• ntsReview and process client transactions, including, but not limited to, fiat, crypto/digital assets, and other financial market transactions, as well as all corporate disbursemen
• ts.Monitor bank/wallet/account balances of various customer and proprietary accounts to ensure that these are well-funded for regular operational requiremen

ts.Reconciliation & Resolut

• ionReconcile cash balances and crypto/digital asset positions across various products and services of PDAX for validity of transactions and accuracy of amoun
• ts.Validate and report balances and transactional records for both customer and proprietary accoun
• ts.Perform identification, investigation, escalation, and resolution of reconciliation brea

ks.Know-Your-Custo

• merReview and authorize the onboarding of new client relationships by analyzing and ensuring the completeness of the client documentation, conducting enhanced customer due diligence, completing client risk profiles, and processing relationship updates using PDAX KYC too
• ls.Perform periodic reviews of clients’ profiles and refresh documentation, as necessa
• ry.Audit clients that have been auto-verified by the syst

em.Customer Succ

• essProvide comprehensive support to clients’ transaction concerns (fiat & crypto). technical issues, claims, as well as BSP complain
• ts.Resolve client account requests (e.g. account unlock, 2FA deactivation, account activation, account information update) and escalate fraud and compromised account concerns to the relevant tea

ms.Fina

• nceRecord company transactions, and oversee weekly transaction cycl
• es.Assist in performing month-end closing procedures in accordance with the month-end close checkli
• st.Maintain monthly schedules, disposition discrepancies and/or balances, and record necessary adjusting entri
• es.Assist in preparing financial reports, including balance sheets, income statements, and cash flow statemen

ts.Compliance and Risk Managem

• entManage customer account cases that are flagged and routed to the Compliance Monitoring te
• am.Review the transaction monitoring system parameters to ensure that alerts are always calibrat
• ed.Ensure that CTRs and STRs are properly identified, written, and submitted promptly to the AM
• LC.Help execute the Enterprise Risk Management framework across the compa

ny.
Qualificat

• ionsOpen to fresh graduates or experienced professionals (1 to 2 yea
• rs).Is self-motivated, detail-oriented, proactive, and has a collaborative attit
• ude.Has big-picture thinking, problem-solving, learning agility, and can perform under press
• ure.Works with attention to detail & accuracy, and has organization and time management ski
• lls.Is interested in innovation and change management ski
• lls.Effective communicator (oral and written), and has influencing ski
• lls.Proficient with MS Off

ice.
Our Cu

ltureCommunic

• ationWe prioritize clear and transparent communication, ensuring that there is clarity among everyone we work
• with.We aim to have a collaborative environment, where innovative ideas in investment strategies are shared openly and constructively, driving the industry for

ward.Customer-

• focusWe think about how our decisions impact our customers and ensure we provide the best experience that we
• can.We believe in building lasting relationships with our clients, constantly learning from and listening to them, and always striving to look out for what’s best for both s

ides.Commi

• tmentWe always aim to do the right thing and to do the right thing, excellently. We take accountability seriously and uphold ourselves to high standards, ensuring that we execute with attention to de
• tail.We are dedicated to the long-term success of our clients in the dynamic world of financial technology, maintaining integrity and professionalism in every aspect of our

Please refer to job description.