We’re Hiring: Operations Team Leader!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for an Operations Team Leader to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Operations Team Leader

Work Arrangement: Hybrid

Location: Philippines - Angeles/Mabalacat (Pampanga)

Schedule: Morning Shift

Job Description:

• As the Operations Team Lead at Cloudstaff, you will be responsible for managing a team of individuals dedicated to helping staff navigate their journey at Cloudstaff. This team focuses on engaging with staff from nominated growth accounts, conducting regular check-in calls to discuss satisfaction, performance, and identifying training needs or risks. Your role will involve gathering insights that can assist in growing accounts, managing staff performance improvement plans, and attending meetings with Growth Managers to ensure a closed-loop feedback system.

Qualification and requirements:

Team Leadership and Management:

• Lead and mentor the Operations team, fostering a culture of high performance, engagement, and continuous improvement.
• Ensure team members are aligned with Cloudstaff’s strategic goals and objectives.
• Staff Engagement and Satisfaction:
• Conduct regular check-in calls with staff from nominated growth accounts to discuss their satisfaction, performance, and identify training needs or risks.
• Gather and document insights that can assist in growing the account, including competitive intelligence.

Performance Improvement:

Manage performance improvement plans by participating in coaching sessions for staff with performance issues.

Client Relationship Building:

Attend meetings with Growth Managers and provide staff insights to add value to client relationships.

Process and Communication Optimization:

Identify areas for process and communication improvements within the team.

Implement measures to streamline operations and enhance efficiency.

Cross-functional Collaboration:

Collaborate with the Amy Service Delivery and Attendance teams to ensure cohesive service delivery.

Work with the tech team to leverage tools and technologies that support staff engagement and client relations.

Strategic Initiatives and Future Vision:

Drive the implementation of strategic initiatives to take on more client relations responsibilities for assigned accounts.

Develop and implement strategies to ensure closed-loop feedback from staff insights, enhancing client value and satisfaction.

Client Relationship Metrics:

Use feedback and insights to improve client satisfaction and retention scores.

Achieve targets for enhancing client relationships

Qualification and requirements:

• Bachelor’s degree in Business, HR, Psychology, or a related field.
• Experience in staff engagement, client relations, or a similar role.
• Demonstrated ability to lead and manage a team with a focus on continuous improvement.
• Strong interpersonal and communication skills, with the ability to gather and analyze staff insights.
• Proven track record of managing performance improvement plans and enhancing client relationships.
• Excellent problem-solving, organizational, and strategic thinking skills.

Non-negotiable skills & requirements:

• Experience in staff engagement, client relations, or a similar role.
• Demonstrated ability to lead and manage a team with a focus on continuous improvement.
• Strong interpersonal and communication skills, with the ability to gather and analyze staff insights.
• Proven track record of managing performance improvement plans and enhancing client relationships.
• Excellent problem-solving, organizational, and strategic thinking skills.
• Based in Pampanga
• Onsite work required 3x per week
• Morning shift schedule (may vary depending on business needs)