The Operations Team Lead will oversee a team of financial account specialists, ensuring performance excellence, client satisfaction, and smooth day-to-day operations. You will coach, mentor, and drive results while ensuring accuracy and compliance—especially in billing and financial-related processes.

What you'll do:

As an Operations Team Lead, you will:

• Supervise, develop, and motivate a team of financial specialists

• Monitor KPIs, performance metrics, and daily productivity

• Handle escalations, ensure timely issue resolution, and provide actionable feedback

• Oversee billing-related procedures and ensure accuracy in financial transactions

• Coordinate with cross-functional teams to enhance workflow and performance

• Conduct coaching sessions, performance reviews, and daily huddles

• Ensure team compliance with company and client policies

• Prepare reports and presentations using MS PowerPoint and Excel

• Contribute to continuous process improvement and operational strategies.

What you must have:

• Preferably a bachelor's degree graduate

• Excellent written and oral communication skills

• Minimum 2 years as an Operations Team Lead/Supervisor in the BPO industry

• Must have billing experience

• Experience in banking/lending, finance, insurance, or US mortgage servicing (preferred but not required)

• Proficient in MS PowerPoint and Excel

• Strong negotiation, leadership, and decision-making skills

• Willing to work onsite in Cebu City

• Available start date: ASAP

• Minimum 1 year of billing experience required

Company Benefits:

• 30,000 Sign on Bonus

• Competitive salary package

• Performance incentives

• HMO coverage (1st day of work)

• Paid training and career advancement

• Inclusive and supportive leadership team

• Opportunities for professional growth within a fast-expanding account

• Employee engagement programs and workplace perks

Onsite Application Schedule

Date: Monday to Friday

Time: 10:00 AM – 4:00 PM

Location: GF, 1Nito Tower, Archbishop Reyes Avenue, Cebu City

What to Bring for Onsite Application:

• A copy of your resume

• A pen

• A valid ID for identification