WFM Assistant Manager

Alldigi Tech Manila Inc.

RM2.6-3.7K[Bulanan]
Di lokasi - Taguig3 - 5 Tahun PengalamanDiplomaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Elaun

    Elaun Makanan

  • Pengiktirafan dan Ganjaran Pekerja

    Penilaian Tahunan, Program Pengiktirafan Pekerja

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    Kemalangan & Insurans Kecacatan, HMO

  • Lain-lain

    Acara Sosial Syarikat

  • Faedah Tambahan

    Kuarter Tidur

  • Pembangunan Profesional

    Pembangunan Profesional

  • Cuti & Pelepasan

    Cuti Kematian, Cuti Bersalin & Paterniti, Cuti Sakit, Cuti Khas untuk Wanita, Curi Percutian

Baca Lebih Lanjut

Penerangan

  • Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.
  • Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).
  • Work closely with operations, training, and other teams to align workforce plans with company goals.
  • Ensure agents follow their schedules and quickly address issues like lateness or absences.
  • Use past data to predict call volumes and staffing needs, then create schedules to ensure the right coverage.
  • Analyze call center data to find ways to improve efficiency and performance.
  • Partner with managers and supervisors to solve staffing issues and operational problems.
  • Keep open communication with agents, sharing timely updates about schedules or any changes.

Syarat-syarat

  • At least 3-5 years of RTA/WFM experience in BPO setting
  • At least 2 years of handling Workforce Management Team
  • Bachelor's/College degree or Associate Grad of any course or field
  • Good Communication, Analytical and Problem-Solving skills
  • Has good understanding of People Management
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Attention to detail and high level of accuracy
  • MS Excel, Word and PowerPoint proficient
Kemahiran TeknikalMS Excel SkillsKemahiran BerkomunikasiReporting SkillsKemahiran KepimpinanKemahiran Menyelesaikan MasalahKemahiran Analisis
Preview

Myla Penaflor

HR AssociateAlldigi Tech Manila Inc.

Balas Hari Ini 0 Kali

Tempat Bertugas

10 West Campus. G2PV+4F8, Taguig, Metro Manila, Philippines

Disiarkan pada 22 July 2025

Pekerjaan Serupa

Lihat selanjutnya

Alldigi Tech Manila Inc.

501-1000 Pekerja

BPO & Pusat Panggilan

Lihat pengambilan kerja

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