Operations Team Supervisor – Financial Account

Stark Asia Solutions Inc.

RM2.7-3.4K[Bulanan]
Di lokasi - Cebu3 - 5 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Penerangan

  • We are looking for a results-driven Operations Team Supervisor with a solid background in handling international voice accounts within the BPO industry. The ideal candidate will have strong leadership skills, a passion for mentoring teams, and a proven track record of driving performance and operational excellence

Key Responsibilities:

  • Supervise daily operations of a team of agents handling financial-related customer service or support
  • Monitor and evaluate team performance to ensure adherence to KPIs, quality standards, and service level agreements (SLAs)
  • Conduct coaching, mentoring, and performance feedback sessions regularly
  • Drive team engagement, motivation, and productivity through effective leadership
  • Prepare and present performance reports to management and clients
  • Handle escalations and support team members in resolving complex issues
  • Coordinate with internal departments and external clients to ensure process alignment and service delivery
  • Foster a culture of continuous improvement, accountability, and customer focus

Syarat-syarat

Qualifications:

  • Must be a college graduate
  • 2–4 years of experience in a Team Lead or Supervisor role in an international voice BPO setup
  • Strong ability to manage performance, motivate teams, and meet operational goals
  • Excellent verbal and written communication skills
  • Experience in client interaction and performance reporting
  • Proven leadership skills: capable of mentoring, coaching, and developing team members
  • Adaptable, goal-oriented, and capable of working in a fast-paced, target-driven environment
Bahasa InggerisKhidmat PelangganKemahiran TeknikalPusat PanggilanKemahiran Interpersonal
Preview

Jerome Barrameda

HR asscociateStark Asia Solutions Inc.

Kadar tindak balas yang tinggi

Tempat Bertugas

Cebu City. Cebu City, 6000 Cebu, Philippines

Disiarkan pada 05 June 2025

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