Requirements:

• Graduate of 4 years Business Course
• Pleasing personality
• Fresh Graduate are welcome to apply
• Previous experience in a similar role
• Excellent verbal communication skills
• Good computer skills
• Ability to work under pressure
• Positive attitude and customer orientation
• Empathy and patience in customer interactions
• Organizational and prioritization skills
• Availability for flexible schedule
• Foreign language skills are a plus
• Completed high school education

Responsibilities:

• Answering and making phone calls
• Providing accurate and clear information to customers
• Recording requests and complaints
• Redirecting calls to relevant departments
• Maintaining an updated database
• Following company procedures and standards
• Handling difficult situations calmly
• Collaborating with other departments to resolve issues
• Participating in training sessions
• Reporting daily activities to the supervisor