Real-Time Analyst

Alldigi Tech Manila Inc.

RM2.2-3K[Bulanan]
Di lokasi - Taguig<1 Thn PengalamanDiplomaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Elaun

    Elaun Makanan

  • Pengiktirafan dan Ganjaran Pekerja

    Penilaian Tahunan, Program Pengiktirafan Pekerja

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    Kemalangan & Insurans Kecacatan, HMO

  • Lain-lain

    Acara Sosial Syarikat

  • Faedah Tambahan

    Kuarter Tidur

  • Cuti & Pelepasan

    Cuti Kematian, Cuti Bersalin & Paterniti, Cuti Sakit, Cuti Ibu Bapa Tunggal, Cuti Khas untuk Wanita, Curi Percutian

Baca Lebih Lanjut

Penerangan

  • Manage the call volume, real time monitoring of intraday, and program break schedules.
  • Assist operations to maintain service level and create valuable report to do forecasting
  • Generate ideas for process and service improvement planning.
  • Use trends and reports to forecast requirements on a timely manner
  • Responsible to call out members not adhering to time schedule
  • Send out alert to operations regarding adherence performance and productivity on a daily, weekly and monthly basis
  • Monitor, report and consolidate for documentation of any system downtime
  • Effectively communicate to internal and external stakeholders any new and pending requirements to elevate service delivery
  • Initiate to offer overtime to meet billable hours requirements and effectively encourage to take advantage of it

Syarat-syarat

  • Minimum 1 year of RTA/Workforce Analyst experience
  • Minimum 2 years completion in college of any course
  • Good Communication and Analytical skills
  • Has good understanding of People Management
  • Ability to create reports in Excel and forecast results
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Attention to detail and high level of accuracy
  • MS Excel, Word and PowerPoint proficient
MS ExcelReporting SkillsTime Management SkillPeople Management Skills
Preview

Myla Penaflor

HR AssociateAlldigi Tech Manila Inc.

Aktif dalam masa tiga hari

Tempat Bertugas

3F, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines

Disiarkan pada 17 July 2025

Pekerjaan Serupa

Lihat selanjutnya

Alldigi Tech Manila Inc.

501-1000 Pekerja

BPO & Pusat Panggilan

Lihat pengambilan kerja

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