Urgent! | CSR Trainer (Tarlac)

Intelegencia

RM1.7-2.1K[Bulanan]
Di lokasi - Tarlac1 - 3 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Elaun

    Elaun Makanan

  • Pengiktirafan dan Ganjaran Pekerja

    Penilaian Tahunan

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    Insurans Kesihatan, Insurans Hayat, HMO

  • Lain-lain

    Acara Sosial Syarikat

  • Faedah Tambahan

    Makanan Percuma

  • Cuti & Pelepasan

    Cuti Bersalin & Paterniti, Cuti Sakit, Cuti Ibu Bapa Tunggal, Curi Percutian

Baca Lebih Lanjut

What you'll do:

  • Design and execute targeted training programs focused on credit card customer service operations.
  • Deliver impactful training sessions that cover essential areas such as billing issues, fraud handling, credit limit adjustments, and payment dispute resolution.
  • Lead onboarding programs that set new team members up for success from day one.
  • Provide continuous learning opportunities to enhance the capabilities and career growth of tenured agents.
  • Offer individualized coaching and feedback to improve communication, service delivery, and overall performance.
  • Partner with Quality Assurance and Compliance teams to ensure all training aligns with internal policies and industry regulations.
  • Create engaging, easy-to-follow training materials and e-learning tools that support practical, on-the-job application.
  • Stay ahead of trends and updates in the credit card and customer service landscape to keep training content fresh and relevant.

What you bring to the Team:

  • Minimum of 3 years’ experience in a customer service environment; background in credit card support is a strong advantage.
  • Proven experience in facilitating training sessions and developing training materials.
  • Strong presentation and interpersonal skills, with the ability to connect with team members at all levels.
  • Certification in training, facilitation, or learning & development is an advantage.
  • Comfortable using Microsoft Office and virtual training platforms.
  • Highly organized, adaptable, and self-driven, with a collaborative spirit.
Lean Six Sigma
Preview

Vince Polintan

HR OfficerIntelegencia

Tempat Bertugas

San Sebastian. San Sebastian, Tarlac City, Tarlac, Philippines

Disiarkan pada 30 June 2025

Laporkan

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