Key Responsibilities

Legal & Paralegal Support

• Prepare, review, and organize legal documents related to debt recovery, including demand letters, notices, pleadings, and affidavits
• Maintain and update case files for litigation, arbitration, and enforcement matters
• Liaise with external lawyers, courts, and enforcement agencies regarding collection cases
• Track legal deadlines, court dates, and case progress
• Assist in ensuring compliance with debt collection laws, regulations, and internal policies

Remedial & Collections Support

• Assist in developing and implementing remedial action plans for delinquent or non-performing accounts
• Monitor overdue accounts and support recovery strategies such as restructuring, settlements, or payment plans
• Prepare reports on recovery performance, delinquency trends, and remedial outcomes
• Follow up with debtors professionally and in accordance with legal guidelines
• Support asset recovery, repossession, or enforcement actions where applicable

Administrative & Reporting Duties

• Maintain accurate records and databases related to collections and legal cases
• Prepare management reports, summaries, and status updates
• Coordinate correspondence with debtors, legal representatives, and internal departments
• Support audits and internal reviews related to collections and remedial actions

Qualifications & Skills

Education

• Diploma or Degree in Paralegal Studies, Law, Legal Studies, Business Administration, or a related field

Experience

• 1–3 years of experience in collections, legal support, or remedial/credit recovery roles (preferred)

Skills & Competencies

• Strong understanding of debt collection and legal recovery processes
• Excellent organizational and documentation skills
• Attention to detail and ability to manage multiple cases simultaneously
• Good written and verbal communication skills
• Ability to handle sensitive information with confidentiality
• Proficiency in MS Office and case management systems