• Using the Salesforce tool to log queries and updates, create tickets, and ensure closure of tickets
• WIPS management, keeping customers updated on the status of open cases
• Responsible and accountable for of E2E process
• Handing-off cases to other teams in HR Operations as required
• Maintaining relationships with third party service providers
• Meeting establishes KPI’s and SLA’s
• Effective partner relations with both the internal US business partners as well as external parties. Escalating complex queries to senior Payroll analysts and T3 teams as needed.
• Liaising with HR Advice, Employees, and Line managers, as required in order to resolve cases.
• Ensure all Financial controls and Data Privacy Rules are accurately executed to fully address the business risk in an environment with high dollar materiality and safe guard from Data breaches.
• Contribute to overall strategy and direction of HR Operations.
• Effective problem resolution, change management and communications.
• Managing multiple priorities and competing demands.
• Actively participating in and promoting a culture of innovation and Enterprise First behaviors with a continuous improvement mindset.
• Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
• Working and communicating in a global, virtual organization with key stakeholders.
• Conduct audits and review relevant audit reports and raise concerns as needed.
  
  

• Have worked with US Payroll or any similar discipline like Payroll Accounting who has a comprehensive understanding of tax laws
• Excellent in analytical and time management skills
• Can influence others through effective communications and provide appropriate challenge.
• Can handle complex and confidential individual cases with minimal supervision and use independent judgment.
• Have an operational excellence mindset, KPI monitoring, etc. to drive CI across all areas of Operations.
• Ability to evaluate, recommend and implement new and/or existing processes and controls.
• Ability to manage multiple international stakeholders, including sensitive or challenging discussions.
• Able to work under pressure, whereby setting priorities is key to deliver quality output on time.
• Adapts in a fast-paced environment with a variety of stakeholders, both in terms of seniority, location, and discipline.
• Amenable to report following a night-shift working pattern supporting Payroll team in the United States. Following US holiday.
  
  

• At least 3 years of relevant experience handling HR Payroll
• Strong communication skills in English (good command, both written & oral)
• Previous experience in Shared Service/Business Operations, HR Payroll Service environment or relevant experience in a multinational environment is an advantage.
• Strong analytical skills
• Sound business and commercial acumen
• Commitment to continuous improvement
• Excel, Access, Word, Outlook, and strong SAP knowledge
• Strong organization skills and multitask skills
  
  

• Performing effectively to deliver with a constant and demanding workload
• Customer focus in a culturally diverse environment and adhering to BSE principles.
• Constant & demanding workload
• Building a level of HR knowledge (e.g. policy and procedures etc) as required for successful execution of the role
• Strong SAP knowledge will need to be built quickly.
• Need to be familiar with and have awareness of geographical HR policies, needed to support their population (ie Global Local knowledge).
• High level of ownership, resilience, empowerment and discretion to manage and resolve issues raised by employees, line managers, local HR in a quick and effective way.

Please refer to job description.