JOB DESCRIPTION:

• Receive inquiry/requirements from client/CSR/Sales team (internal and external assistance – calls, sms, viber, email etc.
• Evaluate and assessment service ticket request provided by others (CSR, agent etc.)
• Create ticket request
• Concerns assessment & evaluation – coordination with warehouse for stocking/availability
• Preparation & submission of quotations (on site check-up/assessemnt/repair works/pms)
• Collection schedule coordination with client and amici billing team (for terms payment)
• Service scheduling & coordination with the client thru email, phone call, calls and sms and viber prior traget schedule
• Coordination/meeting with the team handling the specific task for their comment, suggestions, inputs & best solutions on the encountered problem of the equipment and improve our services to the client

Qualifications:

1. Candidate must possess at least a Bachelor’s Degree, Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering.
2. Excellent written and verbal communication skills.
3. Ability to interpret designs and drawings.
4. Must possess problem solving and decision making skills.