• Work with commercial clients, finding the right technological hardware and software products to suit their business needs. 
• Follow our set of standards and processes that produce a predictable result for the client.  
• Responsible for thorough onsite and remote discovery and documentation of new standard client networks.  
• Assist with discovery and documentation of advanced client networks. 
• Verify tools and internal processes have been deployed and configured to standards. 
• Develop and maintain technical knowledge of the client environment and ensure this information is thoroughly and accurately communicated to internal technical and non-technical teams. 
• Responsible for offboarding tools and services from departing clients. 
• Analyze standard and advanced client technical environments for alignment with documented best practices and standards. 
• Collaborate closely with internal teams to review network reports and ensure client’s technology direction is aligned with standards and overall business objectives. 
• Provide outstanding delivery of our technical services. 
• Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings. 
• Attend monthly training & team meetings as required and execute tasks as assigned.  
• Create and update documentation when changes or occur, or when discoveries are made. 
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients 

• At least 1 industry-standard certification: 
• A+, Net+, Security+, Microsoft Suite, Cisco, Juniper, Sonicwall, or similar 
• At least 2 years practical experience in managing and demonstrated proficiency in managing and working with the following technologies: 

1. Windows Server (2008R2, 2012, 2016, 2019, 2022) 
2. Active Directory 
3. GPO, DHCP, DNS 
4. RMM Reporting and Scripting 
5. PowerShell/Batch File Scripting 
6. Cloud environments including Microsoft 365 
7. LAN/WAN Technologies 
8. Routing and Switching 
9. Firewalls 
10. VPNs 
11. Hyper-V 
12. Remote Desktop Services & Virtualization Technologies 

Experience and Expertise: 

• Good problem solving and decision-making skills; ability to understand and analyze complex issues. 
• Excellent communication in English. 
• Relevant experience of 2-3 years as Alignment Analyst Level 1 or similar. 

Why You'll Love Working with Us:

• 100% Remote Work – Enjoy the flexibility of working from anywhere!
• Company-Provided Equipment – We’ve got you covered with all the tools you need.
• Paid Leave – Take time off to recharge, starting upon regularization.
• HMO Benefits – Comprehensive healthcare coverage as soon as you're regularized.
• Fun & Collaborative Culture – Be part of a dynamic team that values creativity, innovation, and teamwork.