The Branch Quality Assurance Officer ensures that all branches operate in compliance with regulatory standards and company policies. The role involves conducting regular physical and digital branch audits, reviewing jewelry, gadgets, and forex appraisals, verifying operational accuracy, and recommending improvements. This position is critical in maintaining operational integrity and consistent service quality across all branches.

Duties and Responsibilities

• Conduct branch compliance audits to ensure adherence to BSP rules, internal policies, and government regulations.
• Perform physical and digital appraisal verification of jewelry, gadgets, and forex transactions to ensure accuracy and completeness.
• Conduct regular assessments of branch operations, covering areas such as:
• Cash on Hand (COH): Validate accuracy and proper accounting of branch cash assets.
• Furniture, Fixtures, and Equipment (FFE): Check completeness, maintenance, and proper utilization.
• Operational SOPs: Ensure all branch activities align with established policies and procedures.
• Verify that security standards and prescribed company policies are properly implemented.
• Document findings and submit audit reports with recommendations for corrective action.
• Handle special assignments such as vault stock turnover and vault combination changes, as directed by the supervisor.
• Ensure that branch records, books, and receipts are updated, accurate, and properly issued.
• Uphold integrity in all audit transactions and ensure proper documentation and transparency.
• Participate in training to enhance technical proficiency in appraisals, SOPs, POS, and related systems.
• Maintain all appraisal tools and company-provided equipment in good working condition.
• Prepare weekly work plans based on assigned audit areas and objectives.
• Perform other duties that may be assigned by the immediate superior.

Qualifications

• At least college level in any related course.
• Minimum of three (3) years of experience in branch operations, auditing, or related functions.
• Proficient in Microsoft Office applications.
• Knowledgeable in jewelry, gadgets, and forex appraisal.
• Strong analytical and detail-oriented mindset.
• Team player with objectivity and sound judgment.
• Willing to travel and conduct fieldwork assignments.
• Can work under pressure and uphold the highest standards of integrity.

What We Offer

• Competitive compensation and benefits package.
• Standard government-mandated benefits and 13th-month pay.
• HMO coverage and performance-based incentives.
• Supportive and ethical work environment rooted in company values.
• Opportunities for professional growth and training in audit and operations.
• Regular weekday schedule for tenured employees.