Real Time Analyst
E-Solutions IT Services
Keterangan Kerja
Manfaat
Faedah Mandat Kerajaan
Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS
Penerangan
- Monitor and evaluate customer interactions (calls, chats, and emails) to assess the quality of service provided by agents.
- Identify patterns, trends, and areas of improvement in customer interactions, especially related to debit/credit card issues and fraud detection.
- Collaborate with operations and training teams to provide actionable feedback and drive performance improvements.
- Maintain and update quality monitoring systems and calibration sessions to ensure scoring consistency.
- Prepare regular quality reports, highlighting insights and recommendations based on data analysis.
- Ensure compliance with industry regulations, internal policies, and client-specific quality standards.
Syarat-syarat
- Minimum 1 year of work experience as a Quality Analyst in a BPO setting.
- Hands-on experience supporting credit/debit card services and fraud detection processes.
- Strong analytical skills with the ability to detect trends and draw insights from data and customer interactions.
- Excellent communication and interpersonal skills.
- Proficiency in using quality monitoring tools and CRM systems.
- Knowledge of BPO KPIs, compliance standards, and performance metrics.
Patrick Fernando
Senior RecruiterE-Solutions IT Services
Kadar tindak balas yang tinggi
Tempat Bertugas
Alabang. Alabang, Muntinlupa, Metro Manila, Philippines
Disiarkan pada 26 May 2025
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Tidak Dibiayai
<50 Pekerja
Sumber Manusia
Lihat pengambilan kerja
Sertai Bossjob
Peringatan Keselamatan Bossjob
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