• Converse with customers to identify their purchasing requirement and assist in locating desired items
• Provide customers with essential product information, as well as offer them a demonstration of product features
• Direct or escort customers to appropriate aisles or store sections where they can find choice products
• Provide solutions or replies to address customers’ problems or inquires
• Oversee the tagging of products to ensure correct prices are reflected
• Provide customers with after sales services and warranty agreements
• Monitor displayed products to facilitate replenishment of emptying shelves
• Oversee the upkeep, maintenance and general cleanliness of a store and it’s premises
• Collect cash payments and process credit card transactions for the purchase of goods
• Evaluate stock inventory to determine the need for new shipments or product order
• Receive new shipments and ensure proper storage of excess stock
• Handle cases of product return, refund or exchange
• Maintain an up-to-date knowledge of store products and services in order to effectively conduct sales
• Upsell and cross sell in order to increase sales and maximize company profits
• Keep a watchful eye for shoplifters and pilferers to minimize risk of theft
• Work closely with retail sales managers to ensure sales targets are achieved.

QUALIFICATION

• At least college level or equivalent education
• Minimum of 6 months experience in retail
• Knowledge in Inventory Management
• Proficiency in MS Excel and data management
• Strong customer service and communication skills