Retail Store Officer - Vigan

Smart Communications, Inc.

Boleh Dirunding
Di lokasi - MakatiSiswazah Baru/PelajarDiplomaSepenuh-masa
Kongsi

Keterangan Kerja

Penerangan

EDUCATION

  • College graduate (Preferably Sales and Marketing, Business Management and related courses)


WORK EXPERIENCE

  • At least 1 year work experience in sales-related frontliner role (i.e. QSR crew, customer service agent, etc.)


DUTIES & RESPONSIBILITIES

Drives Profitability

  • Delivers Target thru comprehensive digital solutions to customers.
  • Delivers products and services as maybe covered by commercial agreements with affiliated companies i.e. PLDT, Cignal etc.
  • Increases revenue thru upgrade of plans/packages, promotion of Value-Added Services and endorsement of referrals by effectively assessing customer needs.
  • Handles proactive retention call out via cosmo

Delivers Customer Experience

  • Ensures first contact resolution and standard for quality and customer service metrics are met by performing the following:
  • Identifies and assesses customers’ needs to achieve satisfaction
  • Builds sustainable relationships of trust through open and interactive communication
  • Handles requests and complains, provide appropriate solutions and alternatives to provide first contact resolution
  • Ensures execution of Customer Journey consistently and within prescribed standards.
  • Proactively solicits customer feedback regarding the quality of service provided
  • Maintains existing relationship with customers and advocates VIP handling

Customer Relationship Management

  • Builds long term relationship with the customers
  • Responds and handles inquiries, requests and complaints from assigned accounts
  • Acquires new customers from existing customers thru cross selling and upselling.

Operations Management

  • Observes the following processes/guidelines in order to effectively perform the job:
  • Daily Routine for CSOs (dependent on the type of store format where assigned)
  • Sales, Aftersales, Cashiering and Inventory business processes
  • Ensures compliance in monitoring and resolving the following:
  • Post review findings
  • Individual inventory variance
  • Pending transaction in individual worklist
  • Handles inventory operations, (as needed for LCSO assigned as IO reliever)
  • Ensure service fulfillment delivery of services as maybe covered by commercial agreements with affiliated companies i.e. PLDT, Cignal etc.
  • Handles infinity sales and aftersales transactions
  • Assists customers virtually via MS bookings and Virtual Frontline Appointment
  • Assists other customer interfacing group as needed (ex socmed, hotline etc.)


LOCATION

Vigan, Ilocos Sur

Syarat-syarat

Please refer to job description.

Team LeadershipPengurusan InventoriKhidmat PelangganPengurusan JualanPemasaran Barangan DaganganStaff TrainingPenyelesaian MasalahFinancial AcumenStore Operations
Preview

Boss

HR ManagerSmart Communications, Inc.

Tempat Bertugas

6799 Ayala Avenue, Makati, PH

Disiarkan pada 02 June 2025

Laporkan

Peringatan Keselamatan Bossjob

Jika jawatan memerlukan anda bekerja di luar negara, sila berhati-hati dan berhati-hati dengan penipuan.

Jika anda menemui majikan yang mempunyai tindakan berikut semasa pencarian kerja anda, sila laporkan segera

  • menahan ID anda,
  • menghendaki anda memberikan jaminan atau mengumpulkan sesuatu,
  • memaksa anda untuk melabur atau mengumpul dana,
  • mengumpul faedah haram,
  • atau situasi haram yang lain.