Job Title: Aftersales Admin Representative (Rental Management)

Location: Makati Metro Manila.

Work Type: Full-Time

About the Role

We are looking for a highly organized and proactive Aftersales Admin Representative to join our Rental Management team. You will be the primary point of contact for our tenants after they’ve signed their lease, ensuring a seamless living experience and maintaining the integrity of our property records.

The ideal candidate is someone who balances administrative precision with excellent interpersonal skills, thriving in an environment where no two days are the same.

Key Responsibilities

• Collection Management: Accurate recording and tracking of rental payments, issuing receipts, and following up on outstanding balances.
• Tenant Relations: Serving as the first point of contact for tenant inquiries, concerns, and maintenance requests; ensuring timely and professional resolutions.
• Documentation & Paperwork: Creating, processing, and filing essential rental documents, contracts, and legal paperwork.
• Move-In/Move-Out Coordination: Assisting tenants through the transition process, including key handovers and orientation.
• Property Inspections: Conducting thorough physical unit inspections (pre-move-in and post-move-out) and providing detailed digital documentation/reports.

Qualifications

• Communication: Exceptional verbal and written communication skills; ability to remain professional and empathetic under pressure.
• Technical Proficiency: Computer literate with experience in MS Office (Excel/Word) and property management software (or a quick ability to learn new systems).
• Detail-Oriented: A sharp eye for detail during property inspections and financial recording.
• Resilience: Proven ability to manage multiple tasks simultaneously and meet deadlines in a fast-paced environment.
• Experience: Previous experience in real estate, property management, or customer service is preferred but not required.

For interested Applicants, Please send us your Resume.

Thank you.