• College graduate or with experience as customer service
• Decision-making skills to work autonomously and manage specific tasks
• Communication and collaboration skills to support personnel, management and clients
• Organizational skills to maintain order and ensure executives attend appointments and meet deadlines
• Writing skills to ensure emails, letters, documents and social media posts uphold the brand identity
• Familiarity with data entry software, such as Excel, Sheets or Typeform
• Proficiency in office software (Microsoft Office, Google Suite)
• Calendar and schedule management skills
• Knowledge of office procedures and equipment
• Familiarity with customer service principles
• Ability to handle confidential information responsibly

Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers