Customer Service:

• Greet customers, assist with product inquiries, and provide personalized recommendations.
• Stay attentive and readily available to assist with additional questions or needs as customers browse.
• Ensure customers are aware of return policies, warranties, or after-sales services to enhance their experience.

Sales:

• Actively promote and sell products to meet or exceed sales targets.
• Engage with customers to explain product features, upsell when appropriate.

Product Knowledge:

• Maintain in-depth knowledge of products to effectively communicate features and benefits to customers.
• Stay up-to-date on product information, including new arrivals, bestsellers, and special promotions, to answer customer inquiries accurately.

Manage Inventory:

• Assist with stock replenishment, inventory counts, and ensure products are correctly displayed.
• Ensuring products are displayed according to store standards.
• Restocking shelves.

Process Transactions:

• Use the store’s POS system accurately to ring up purchases, apply discounts, and process payments.
• Efficiently process cash, credit, debit, mobile payments, and gift cards while ensuring accuracy and security.
• Double-check the total amount, confirm payment details, and provide correct change when handling cash transactions.
• Provide customers with printed or digital receipts, explaining warranty information or return policies when necessary.

Maintain Store Appearance:

• Regularly arrange and update product displays to ensure they are visually appealing and align with store themes or 
• promotions.
• Monitor product levels and replenish items as needed to avoid empty shelves, ensuring products are readily available to customers.

Collaborate with Team Members:

• Maintain open lines of communication with team members to share updates, feedback, and important information that affects 
• store operations.
• Work together to distribute tasks efficiently, ensuring all areas of the store are adequately staffed and organized, especially 
• during peak hours.
• Be open to receiving feedback from team members and management, using it as an opportunity for personal and professional growth.

Handle Customer Feedback:

• Pay close attention to customer complaints or concerns, demonstrating empathy and understanding to make the customer 
• feel heard and valued.
• Offer practical solutions or alternatives to address the customer’s issue on the spot when possible, showing a proactive 
• approach to problem-solving.
• Record details of customer feedback, including the nature of the complaint and actions taken, to help track recurring issues 
• and inform management.