We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

BENEFITS

• Very competitive salary

• Meal and transportation pay

• Rice allowance

• Night differential [when applicable]

• Account incentives

• Sick and vacation leaves

• Educational assistance

• Retirement plan

• Annual appraisal and bonuses

• Comprehensive health plan for you and your loved ones

• Clean, safe & modern working environment

JOB RESPONSIBILITIES

• Communicate with customers in a courteous, friendly and professional manner using agreed procedures

• Listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Maintain basic knowledge of client products and/or services.

CANDIDATE PROFILE (Qualifications)

• Computer literate

• Must be FLUENT in English; keep in mind that you'll be conversing with foreign customers

• Committed to full-time long-term employment

All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.

Our WORK-AT-HOME (WAH) Call Center Agent openings demands that ALL requirements listed below with the marks are affirmed.

EDUCATIONAL & TECHNICAL REQUIREMENTS (Qualifications)

• At least High School graduate

• Not tied up with academics; not currently studying nor enrolling for school

• MUST have at least six (6) months of international voice BPO SALES experience

• MUST have at least 30 mbps reliable cable internet connection

• MUST have a conducive working area at home

• MUST reside within 2 hours away from your home-base branch located at

CONCENTRIX Bridgetowne

Giga Tower, Bridgetowne Business Park (C-5)

E. Rodriguez Jr. Avenue, Ugong Norte, Quezon City 1110, NCR

NOTE: For applicants falling under the K-12 curriculum, you must be graduates of Senior High School because Junior HS graduates will strictly not be accepted. However, for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.