Sales Technical Support

Sutherland Philippines

RM2.3-2.7K[Bulanan]
Di lokasi - Mandaluyong1 - 3 Tahun PengalamanSekolah MenengahSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Pengiktirafan dan Ganjaran Pekerja

    Bonus Prestasi, Penilaian Tahunan, Program Pengiktirafan Pekerja, Insentif

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13

  • Insurans Kesihatan & Kesejahteraan

    Penjagaan Kesihatan Di Tapak, Insurans Kesihatan, Insurans Hayat, HMO

  • Pembangunan Profesional

    Pembangunan Profesional

Baca Lebih Lanjut

Penerangan

What you’ll bring to the table:

  • Answer and resolve customer issues, ensuring customer satisfaction while upselling products and services through phone interactions within a growing customer base
  • Identify and empathize with various customer needs and scenarios, providing tailored solutions
  • Deliver resolutions and consultations using cutting-edge solutions in a friendly, confident, and knowledgeable manner
  • Stay updated on client and industry processes, technology applications, utilities, and products to ensure the highest level of service
  • Utilize various client-based tools and applications for efficient customer management and servicing
  • Transfer customers to the appropriate departments when necessary to address specific inquiries
  • Perform data entry, documentation, and case management to maintain accurate customer records
  • Collaborate with team members in a team-based environment to achieve common goals
  • Consistently meet and maintain required metrics and performance goals

Syarat-syarat

You’re the perfect fit if you have:

  • Minimum of 1 year of BPO work experience or at least 6 months if from a web hosting company
  • At least 6 months of experience in sales within the BPO industry and tech support
  • Expertise in web browsers and basic knowledge of web scripting languages like PHP
  • Familiarity with website-related concepts like WordPress, e-commerce, social media, and blogging
  • Familiarity with network protocols such as SSH, FTP, and SFTP, and with databases like MySQL
  • Expertise in web hosting technologies, including content management systems like WordPress or Joomla
  • Knowledge of networking protocols such as DHCP, DNS, TCP/IP, and the ability to resolve internal server errors
  • Familiarity with email security products and troubleshooting, including SMTP protocols, POP/IMAP/Active Exchange differences
  • Strong data entry skills with accuracy
  • Familiarity with hosting platforms (Linux or Windows) and IP address management
  • Above-average knowledge of internet technology, including troubleshooting different web browsers
  • Fluent in the client’s industry, product portfolio, brand, mission, and solutions
  • Familiarity with customer management processes, escalation procedures, and order placement


The good stuff coming your way:

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + FREE Dependent (including same-sex partner)
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities
Sokongan TeknikalInbound SalesWeb Hosting TechnologiesKebolehan Berkomunikasi dengan CemerlangJualan Tambahan
Preview

Irene Nuguid

LeadSutherland Philippines

Lebih daripada sepuluh balasan hari ini

Tempat Bertugas

9F, SHAW IT CENTER. 1550, 360 Shaw Blvd, Mandaluyong, 1552 Metro Manila, Philippines

Disiarkan pada 21 May 2025

Laporkan

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