• Provide first-level technical support via phone, email, and chat
• Troubleshoot hardware, software, and network issues
• Manage and escalate tickets using ServiceNow
• Administer user accounts through Active Directory
• Collaborate with global IT teams to resolve issues efficiently

- Minimum 3 years’ IT Service Desk experience in a BPO setting

- Hands-on expertise with ServiceNow (ticketing & incident management)

- Experience in Active Directory (user account administration)

- Background in international voice support

- Willingness to work onsite and on shifting schedules