Scope of Work / Responsibilities

Requirement Elicitation and Refinement

• Conduct requirements elicitation workshops and present findings to stakeholders
• Elicit, analyze, and document business requirements, translating them into user stories and acceptance criteria
• Develop project requirements in Azure DevOps, aligned with standard document artifacts

Stakeholder Collaboration and Management

• Work with the Product Owner to refine and prioritize the product backlog
• Engage with stakeholders, developers, and end-users to ensure alignment throughout the project lifecycle
• Define business processes in consultation with business users
• Design and present potential solutions to stakeholders

Communication and Collaboration

• Collaborate with IT teams on system integration and solution conceptualization
• Ensure clear and consistent communication between stakeholders, clients, and development teams

Quality Assurance

• Coordinate with testing teams and assist users during User Acceptance Testing (UAT)
• Monitor and manage bug fixes/issues and their resolution
• Define and validate acceptance criteria for user stories
• Collaborate with QA teams to provide and validate test scenarios, test cases, and scripts

Cross-functional Collaboration

• Work with business, vendor, and technical counterparts on new systems and integrations within the company ecosystem

Skills & Competencies

• Agile mindset and understanding of Agile principles and practices
• Proficiency in business analysis techniques and elicitation methods
• Strong communication, facilitation, and interpersonal skills
• Problem-solving and issue resolution capabilities
• Technical understanding of systems and platforms
• Experience proposing process and procedure improvements based on ITIL standards and GDPR compliance
• Proven vendor management and stakeholder engagement skills

Technical Skills

• Azure DevOps (managing iterations, building user stories, documentation)
• Microsoft Technology Stack: SharePoint, Power Platform, Teams, Dynamics 365, Power BI
• ITIL Best Practices
• Agile and Waterfall Methodologies

Requirements & Qualifications

• Bachelor’s degree in Information Technology, Information Management, Business Management, Accounting, or related field
• Minimum 10 years of experience in business analysis, with at least 5 years in a senior role
• 5 years of experience in banking, accounting, or financial services
• 7 years of experience in designing and documenting business processes
• 5 years of experience in quality assurance and testing IT applications
• Exposure to account/sales management, government procurement, and contract lifecycle management
• Familiarity with project management lifecycle and systems development cycle
• Excellent written and spoken communication skills in English

Job Type: Contractor

Contract Length: 12 months

Work Location: Hybrid (Remote & Onsite in Pasig)

Work Arrangement:

• Hybrid setup; required to report onsite three times a week
• If the user unit requires more than 3 days onsite, compliance is mandatory
• Work Schedule: 8:00 AM – 5:00 PM Manila Time

Responsibilities