Service Desk Analyst

Microgenesis Business Systems

RM1.5-1.9K[Bulanan]
Hibrid - Mandaluyong1 - 3 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Pengiktirafan dan Ganjaran Pekerja

    Program Pengiktirafan Pekerja, Hadiah Percutian

  • Insurans Kesihatan & Kesejahteraan

    Kemalangan & Insurans Kecacatan, Insurans Pergigian, Insurans Kesihatan, Insurans Hayat, HMO

  • Lain-lain

    Padanan Hadiah Amal, Acara Sosial Syarikat

  • Faedah Tambahan

    Tempat Letak Kereta, Subsidi Latihan, Pantri Dengan Stok Yang Lengkap

  • Pembangunan Profesional

    Latihan Pekerjaan

  • Cuti & Pelepasan

    Cuti Hari Jadi, Cuti Sakit, Cuti Ibu Bapa Tunggal, Cuti Khas untuk Wanita, Curi Percutian

Baca Lebih Lanjut

Penerangan

  • Act as the single point of contact to support internal and external clients 24/7.
  • Provide first-line investigation, diagnosis, and resolution and promptly allocate unresolved issues.
  • Walk the customer through the problem-solving process.
  • Closely coordinate with clients to ensure issues have been resolved.
  • Updating knowledge bases with details of common problems.
  • Optimize improvements through skills development and knowledge sharing.
  • Perform remote assistance through diagnostic techniques.
  • If there's a need to Change Requests, act systematically to avoid service disruptions in accordance with SLA.
  • Take ownership of user problems and follow up on the status on behalf of the user to communicate the progress promptly.
  • Job Type: Full-time
  • Pay: From Php22,000.00 per month
  • Benefits:
  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Schedule:
  • Rotational shift
  • Shift system
  • Supplemental Pay:
  • 13th-month salary
  • Application Question(s):
  • Are you willing to be assigned to different areas from time to time?
  • Are you willing to work on a shift schedule?
  • Education:
  • Bachelor's (Preferred)
  • Experience:
  • Service Desk Analyst: 1 year (Preferred)

Syarat-syarat

  • An understanding of ITIL and Service Level Agreements.
  • ITIL v4 but not required
  • At least 2 years of substantial experience in IT Service Desk Support.
  • Proficient in hardware and software components and MS Office 365.
  • Customer-oriented with excellent communication skills.
  • Should have excellent technical and computer skills.
  • Must be dependable and able to adapt to changing situations.
  • Should know how to manage time and able to set priorities when handling multiple tickets.
  • Knowledgeable in computer networking.
  • Soft Skills
  • Dedicated and passionate
  • Sense of urgency
  • Initiative/proactive
  • Flexible
  • Self-confident
  • Can work under pressure
  • Organized and detail-oriented
  • Dependable/reliable
  • Team player
IT Services
Preview

Microgenesis Business Systems

RecruiterMicrogenesis Business Systems

Aktif dalam masa tiga hari

Tempat Bertugas

Paragon Plaza, 162 Epifanio de los Santos Ave, Mandaluyong, Metro Manila, Philippines

Disiarkan pada 27 February 2025

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