Snow Architect

Bravissimo Resourcing Inc.

RM12.4-13.8K[Bulanan]
Di lokasi - Makati5 - 10 Tahun PengalamanSarjana MudaKontrak
Kongsi

Keterangan Kerja

Manfaat

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar

  • Insurans Kesihatan & Kesejahteraan

    Insurans Pergigian, HMO

  • Cuti & Pelepasan

    Cuti Sakit, Curi Percutian

Job Title: Snow Architect (Hybrid)

Bravissimo Resourcing Inc. | Full-time | Makati City


Focus on supporting, configuring, and enhancing ServiceNow's ITSM capabilities and analyze data to identify areas for improvement, and collaborating with stakeholders to ensure effective data-driven decision-making.

  • Knowledge of the ServiceNow platform, focusing on ITSM modules (Incident Management, Problem Management, Change Management, Request Management, Knowledge Management)
  • Design, develop, and improve ITSM processes (e.g., incident, problem, change, request management).
  • Configure and customize ServiceNow to align with business needs, including creating and modifying workflows, business rules, scripts, UI policies, client scripts, notifications, and data policies.
  • Track and analyze key performance indicators (KPIs) and metrics related to service delivery.
  • Interpret data sets, identify trends, and translate findings into actionable recommendations for service improvements.
  • Work with various IT teams and stakeholders to ensure alignment on service delivery goals and performance targets.
  • Maintain documentation related to ITSM processes, performance metrics, and reporting procedures. 

 

Technical & Functional Skills

  • ITSM, CSM, ITOM, Domain Separation
  • JavaScript, Integration, Shared Services
  • Agile/Scrum methodologies
  • KPI reporting and dashboarding


Work Setup: Hybrid (2-3 days onsite)

Work schedule: Monday - Friday, Dayshift (9:00 AM - 6:00 PM)

Location: Makati City

ServiceNowJavaScriptAgile/Scrum Methodologies
Preview

Mary Sol Villamonte

HR Officer Bravissimo Resourcing Inc.

Aktif dalam masa tiga hari

Tempat Bertugas

Makati City. Makati City, Metro Manila, Philippines

Disiarkan pada 01 December 2025

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