Minimal work experience:

1. Work experience in a Shared Service Center/BPO
2. Leadership experience is a must.

Education and Skills:

1. Graduate of any Bachelor's Degree.
2. Freight-forwarding / logistics education is an advantage.
3. Knowledge in CW1 system is an advantage.
4. Good Know How in MS-Office (Outlook / Excel )
5. Good Know How in web based applications / Internet
6. Quick comprehension and focused work
7. Resilience, ability to prioritize and meet deadlines
8. Accurate and reliable working method
9. Ability to work in a team & good interpersonal skills
10. Openness and flexibility In meeting customer demands / service attitude
11. Eagerness to learn and develop
12. Team Player

Operational and Team Management:

• Propose process changes where needed to drive efficiency and improve execution
• Act as an ambassador of MNL ISSC
• Prepare and present performance report to internal and external stakeholders
• Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
• Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders
• Maintain all areas of Health and Safety relevant to the working environment & staff teams
• Planning and organization of resources planning and requirements
• Escalation of irregularities to Business Support Services Manager for Customs
• Perform weekly coaching with team leads
• Take the lead to help resolve reoccurring issues
• Drive continuous improvement of the team and related processes
• Work under the direction of superiors
• Drives completion of tasks and processes within agreed SLA to leaders and members
• Proactively find means to deliver and raise the performance of the teams managed
• Actively engage with relevant Stakeholders and conduct regular touchpoints

Team Leadership & Coaching:

• Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort
• Motivate and inspire team leaders and members
• Lead by setting a good example (role model) – behavior consistent with words
• Facilitate problem solving and collaboration
• Maintain healthy group dynamics
• Intervene when necessary to aid the group in resolving issues
• Help keep the team focused & on track
• Ensure to meet KPI Targets
• Implementation support (off- / on-site) for the migration of countries under Customs team
• Resolution of issues on operational level and address employee performance & conduct as needed

Please refer to job description.