As a Team Manager, you will be responsible for:

• Leading, coaching, and managing a team of agents to meet or exceed performance metrics.
• Ensuring operational excellence in customer service or collections for BFS products such as ATM/Debit Cards, Credit Cards, Loans, Bank Accounts, Buy Now Pay Later (BNPL), etc.
• Monitoring KPIs and implementing action plans to improve productivity and service quality.
• Supporting steady-state operations (not for new program launches).
• Maintaining client satisfaction and adherence to service level agreements (SLAs).

• Minimum 2 years of total BPO/Call Center experience
• At least 1 year of experience handling US BFS (Voice, B2C) accounts (Customer Service or Collections related to ATM/Debit Cards, Credit Cards, Loans, etc.)
• Relevant BFS experience must be within the last 3 years