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1. Technical Troubleshooting

Assist customers in diagnosing and resolving software/hardware issues.
Provide step-by-step guidance on installations, configurations, and system updates.

2. Customer Assistance & Case Handling

Respond to customer queries via phone, email, or chat.
Log and track issues using ticketing systems (JIRA, Zendesk, ServiceNow).

3. Documentation & Reporting

Maintain records of technical issues and resolutions.
Escalate unresolved problems to higher-level support t

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