Technical Support Representative

TeleEye Philippines Inc

RM1.1-1.5K[Bulanan]
Di lokasi - Bandar Quezon<1 Thn PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Elaun

    Bayaran Balik Perubatan

  • Pengiktirafan dan Ganjaran Pekerja

    Bonus Prestasi

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

  • Pembangunan Profesional

    Latihan Pekerjaan

  • Cuti & Pelepasan

    Cuti Sakit, Curi Percutian

Baca Lebih Lanjut

Penerangan

The Helpdesk is responsible for providing assistance and support to employees or clients who are experiencing issues with the services. This role ensures inquiries and concerns are addressed promptly, courteously, and effectively.


RESPONSIBILITIES:

  • Respond to help requests via phone, email, or in person
  • Record and track issues, concerns, or requests using a log or support system
  • Assist users in resolving basic problems related to equipment, tools, or services
  • Escalate more complex issues to the appropriate team
  • Follow up with users to ensure resolution and satisfaction
  • Maintain accurate records of all support activities
  • Provide basic guidance or instruction to users when needed
  • Assist in organizing and maintaining support materials or resources


Syarat-syarat

  • With a Bachelor’s Degree in Information Technology, Computer Science, or any relevant courses.
  • Prior experience in a technical support or helpdesk role is an advantage
  • Good communication and problem-solving skills
  • Computer Literate
  • Willing to learn about the tools, systems, or equipment that the company uses.
  • Ability to stay calm under pressure and provide friendly service
  • Willingness to learn and adapt to different systems or procedures
  • Fresh graduates are also encouraged to apply.
Kebolehan Berkomunikasi dengan CemerlangHelpdeskTechnicalLiterasi Komputer
Preview

TeleEye HR

HR ManagerTeleEye Philippines Inc

Kadar tindak balas yang tinggi

Tempat Bertugas

Metrofocus Building. 1112, 42 Tomas Morato Ave, New Manila, Quezon City, Metro Manila, Philippines

Disiarkan pada 10 May 2025

Laporkan

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