Sutherland Philippines Join our Carmona team as a Techn Support Associate

Sutherland Philippines

RM1.1-1.8K[Bulanan]

Di lokasi - Cavite<1 Thn PengalamanSekolah MenengahSepenuh-masa

Kongsi

Pengiktirafan dan Ganjaran Pekerja
Bonus Prestasi, Program Pengiktirafan Pekerja, Insentif
Faedah Mandat Kerajaan
Gaji Bulan ke-13, Dana Pag-Ibig, Philhealth, SSS/GSIS
Insurans Kesihatan & Kesejahteraan
Penjagaan Kesihatan Di Tapak, Insurans Hayat, HMO
Pembangunan Profesional
Pembangunan Profesional
Cuti & Pelepasan
Cuti Sakit, Curi Percutian

Baca Lebih Lanjut

Provide technical assistance and support for incoming queries via phone, email, and chat.
Troubleshoot hardware and software issues, guiding customers through step-by-step solutions.
Document customer interactions and solutions in the ticketing system.
Collaborate with engineering teams to resolve complex problems.
Enhance customer satisfaction by delivering timely and effective support.

Educational Qualifications: High School diploma or equivalent required.
Experience Level: Less than 1 year of experience in customer service or technical support preferred.
Skills and Competencies: Proficient in English communication, strong customer service skills, and excellent problem-solving abilities.
Responsibilities and Duties: Assist customers with technical issues, provide product information, and resolve inquiries promptly.
Working Conditions: Primarily office-based, may require evening and weekend shifts.
Qualities and Traits: Patient, attentive to detail, proactive, and able to work in a team-oriented environment.

Bahasa Inggeriscustomer servicePenyelesaian Masalah