We’re looking for a Technical Support Specialist to provide top-tier support to our clients and ensure seamless technical solutions. You’ll be responsible for troubleshooting issues, guiding users, and maintaining system efficiency. If you have a passion for problem-solving and delivering excellent customer service, we’d love to have you on board!

Responsibilities:

• Provide technical support via phone, email, and chat, resolving issues efficiently.
• Diagnose and troubleshoot hardware, software, and network-related problems.
• Assist users with system configurations, installations, and updates.
• Document technical issues and solutions in a knowledge base for future reference.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Stay up to date with emerging technologies and best practices in technical support.
• Ensure a positive user experience by delivering timely and professional assistance.

• 2–3 years of experience in technical support, IT helpdesk, or a related role.
• Strong troubleshooting skills for software, hardware, and network issues.
• Excellent communication and problem-solving abilities.
• Experience using ticketing systems and remote support tools.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with IT security principles and best practices is a plus.

Why Join AspiraGlobal?

At AspiraGlobal, we empower businesses to scale by providing exceptional talent solutions. As part of our team, you’ll work in a dynamic, innovation-driven environment where collaboration and growth are key. You’ll have opportunities for mentorship, professional development, and a real impact on the businesses we support. Together, we solve problems, drive progress, and create meaningful change.